Refund and Returns PolicyThese terms apply to all orders placed on this website. Please read them before placing an order. By placing an order, you agree to these terms.
1. About us
This website is operated by Classic Car Parts Limited, trading as Classic Ferrari Parts. We are a company registered in England and Wales under company number 10826545. Our registered office and trading address is Unit 7, Home Farm, Meriden Road, Berkswell, CV7 7SL. Our VAT number is GB378401680.
You can contact us by email at info@classicferrariparts.co.uk or by telephone on +44 (0)330 174 3198.
2. Our products
We specialise in original, genuine Ferrari parts, tools, literature and collectables. Many of our items are new old stock, used or reconditioned, and some are several decades old. Each listing describes the item’s condition as accurately as we can, and photographs show the actual item unless stated otherwise.
Used and older items may show signs of age, storage or previous use consistent with their description. This is reflected in their price and does not make them faulty.
Please check part numbers and compatibility with your vehicle before ordering. If you’re unsure, contact us and we’ll be happy to help. We recommend that parts are fitted by a qualified specialist.
3. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown separately at checkout. Additional delivery charges for large or heavy items are explained in our Delivery Information page.
Many of our items are sold under the VAT margin scheme for second-hand goods. For these items VAT is included in the price but is not shown separately, and we cannot issue a VAT invoice from which VAT can be reclaimed.
We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal and bank transfer. Payment is taken when you place your order. If you pay by bank transfer, your order will be dispatched once payment has cleared.
We take care to make sure prices are correct. If we discover a pricing error after you order, we will contact you and give you the choice of continuing at the correct price or cancelling for a full refund.
4. Your order and our contract
After you place an order, you will receive an email acknowledging it. This does not mean your order has been accepted. Our contract with you is formed when we email you to confirm your order has been dispatched.
As many of our items are one-offs, stock may occasionally sell elsewhere before your order is processed. If an item is no longer available, we will let you know and refund you in full.
5. Delivery
Delivery timescales, costs and details of international duties and taxes are set out in our Delivery Information page.
6. Cancellations and returns
If you are a consumer, you have the right to cancel your order within 14 days of the day after you receive it. Full details, including how to cancel and how refunds work, are set out in our Returns Policy.
7. Faulty items and your legal rights
If you are a consumer, you have legal rights in relation to goods that are faulty or not as described. These rights apply to used and older goods too, taking into account their age, condition and description. Nothing in these terms affects your statutory rights. Advice about your legal rights is available from Citizens Advice.
8. Our liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss or damage that is not foreseeable.
We are not responsible for loss or damage caused by incorrect fitting or installation of parts, or by using them in a way or with a vehicle for which they are not designed.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.
If you are buying as a business, we are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity, and our total liability to you is limited to the price you paid for the order.
9. Business customers
If you are buying in the course of a business, the consumer rights referred to in these terms, including the 14-day cancellation right, do not apply to you.
10. Complaints
If you have a problem with your order, please contact us at info@classicferrariparts.co.uk and we will do our best to resolve it quickly.
11. Your personal information
We only use your personal information as set out in our Privacy Policy.
12. General
We may update these terms from time to time. The terms that apply to your order are those shown on the website when you placed it.
These terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of those countries.
Returns Policy
If you change your mind about a purchase, you can cancel your order within 14 days of the day after you receive it. You don’t need to give a reason.
How to cancel
Email us at info@classicferrariparts.co.uk with your name, order number and the item(s) you’d like to return. You can also use the model cancellation form at the end of this policy, but you don’t have to.
Returning your item
Please send the item back within 14 days of telling us you wish to cancel. Return it to: Classic Ferrari Parts, Unit 7, Home Farm, Meriden Road, Berkswell, CV7 7SL.
You are responsible for the cost of return postage. We recommend a tracked and insured service, as items remain your responsibility until they reach us.
Condition of returns
Please return items unused and in their original packaging, with all parts and accessories included. You may handle an item as you would in a shop to inspect it. If it has been used, fitted, or handled beyond that, or is returned incomplete or damaged, we may reduce your refund to reflect the loss in value.
Your refund
We will refund the price of the item and the original standard delivery charge within 14 days of receiving the item back, or of you providing proof of postage if sooner. Refunds are made to your original payment method. If you chose a premium delivery option, we only refund the cost of our standard delivery.
International returns
International customers are responsible for return shipping costs and for completing any customs paperwork needed to send the item back. Import duties and taxes paid to your local customs authority are not received by us, so we are unable to refund them. You may be able to reclaim them from your customs authority.
Faulty or incorrect items
If your item arrives faulty, damaged or not as described, please contact us straight away. We’ll arrange a return at our cost and offer a repair, replacement or refund, in line with your rights under the Consumer Rights Act 2015. This policy does not affect your statutory rights.
Business customers
The 14-day cancellation right applies to consumers only. Trade purchases are not covered, although we’re always happy to discuss any issue with an order.
Model cancellation form
To: Classic Car Parts Limited, trading as Classic Ferrari Parts, Unit 7, Home Farm, Meriden Road, Berkswell, CV7 7SL, info@classicferrariparts.co.uk
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Signature (if sent on paper):
Date: